Terms & Conditions

Terms of sale

We, Mashramani Limited (company number:10486955) are the owners and operate the following websites: www.mashramaniuk.com and www.mashramaniuk.co.uk

Mashramani Limited (10486955) are the owners and operators of the Sites and the relevant accounts on Social Media and Mashramani Limited (Company number. 10486955) Our headquarters are at Mashramani HQ, 61 Oakwood Crescent, Greenford Middlesex UB6 0RG UK.

This page details all of the legal terms and conditions (“Terms”) on which we sell any items (“Items”) available on our websites (“Sites”) to you.

Please note these Terms only apply to the purchase of Items on the Sites. Purchase of Mashramani Items from any other source (including without limitations our Stores or third party stores and websites selling our items) (“Other Sources”), will be governed by the terms and conditions applicable at the relevant source. Please note that promotions and offers available for purchases on the Sites may not be available for purchases through our Stores and Other Sources and vice versa.

Please read these Terms carefully and make sure that you understand them before ordering any Items from the Sites. Please note that before placing an order you will be asked to agree to these Terms. By placing an order on the Sites or purchasing Items from the Stores you confirm your acceptance of these Terms.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time. Every time you wish to order Items, please check these Terms to ensure you understand the terms which are applicable at that time.

We reserve the right to amend these Terms from time to time. These Terms were most recently updated on 14th November 2016.

How the contract is formed between you and us on our sites

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.

Please take the time to check the details of your order at each stage of the order process and before clicking “Confirm and Pay”, as you will not be able to make any changes to your order after this point.

After you place an order by clicking “Confirm and Pay”, you will receive an e-mail from us acknowledging that we have received your order. We will then send you an email that confirms that the Items have been despatched (“Despatch Confirmation”).

Please note that Items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock we will notify you as soon as possible and you will be refunded where we have already taken payment.

We reserve the right to refuse an order, for example if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.

If we are unable to supply you with an Item in these circumstances we will inform you of this by e-mail. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.

Items on our sites

The images of the Items on our Sites are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Items. Your Items may vary slightly from those images.

All sizes and measurements of Items are approximate; however we do make every effort to ensure they are as accurate as possible.

We take all reasonable care to ensure that all details, descriptions and prices of Items are as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.

Please be aware that our Items are not aimed at persons aged under 16, so please take extra care when purchasing Items as gifts for persons under this age group.

We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto our Sites.

Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been despatched.

The price of an Item includes VAT (or similar sales tax) (where applicable) at the prevailing rate for which we are responsible as a seller.

Please note that the prices listed on our Sites are only applicable for Items purchased on our Sites and not through any other source.

The price of an Item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process. You can also see our delivery options and charges on our Delivery Details page. You can get information about charges for returning Items if you choose to use one of our returns methods on our Returns Information Page.

Please note that whilst we take the utmost care in ensuring the content on our Sites (including descriptions of the Items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate, our Sites may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed, we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfil any orders that you have placed based on information on our Sites that may contain errors or inaccuracies.

Payment

You can pay for Items on the Sites and in Stores using the following payment options: Mastercard and Visa credit cards, Maestro, Delta, Solo or Electron debit cards, American Express charge cards. You can also use PayPal all payments will be taken in sterling pounds.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified as soon as possible.

All Items ordered remain our property until we receive full payment from you.

Delivery on orders placed on sites

You will be given various options for delivery of Items during the order process. The options available to you will vary depending on where you are ordering from. To get specific details of delivery options in your area click on the applicable link below:

Worldwide – www.mashramaniuk.com

Delivery charges will be applied in addition to the prices for the Items you are purchasing. The amount of the delivery charge will depend on the delivery option you have chosen.

Please note that in addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.

You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example: material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.

We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.

Returns

If you change your mind about any Items purchased you can return them to us within 14 days of the order being delivered to you, within 14 days of your purchase, provided:

· The Items are unworn and unwashed (and there are no signs of transfer of any make-up or other stains);
· If shoes, the Items are unworn and show no signs of wear;
· The Items have all tags attached and are returned with correct despatch and order information.

We will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the Items. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the Items.

The above does not affect your statutory rights.

If you purchase Items on our Sites, you can return them to our Stores (for the avoidance of doubt this does not include concession stores or Other Sources). You will need your order details and original method of payment for this purpose.

Please note that this policy only applies to Items you have purchased on our Sites and in Stores. For Items purchased from other sources, you will need to check the returns policies of the applicable source.

General

Your use of the Sites and the Stores is governed by our Terms of Use. Amongst other matters, this details how you may use our name, logos and content on the Sites. Please take the time to read this carefully so that you are clear about how you may use the Sites and Stores. By using the Sites and Stores you are confirming acceptance of the Terms of our Terms of Use.

When you use the Sites and Stores we will use your personal information in accordance with our Privacy Policy. By placing an order on and/or using the Sites and using and/or purchasing Items from our Stores you are confirming acceptance of the terms of the Privacy Policy.

The Sites uses cookies. Please review our Cookies Policy to see how we collect and use information collected by cookies on our Sites. By using the Sites you are confirming acceptance of the terms of our Cookies Policy.

If you are a consumer, you may only purchase Items from the Sites and Stores if you are at least 16 years old. Otherwise a parent or guardian must purchase Items from the Sites on your behalf.

You agree not to use any Items purchased for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We only supply the Items for domestic and private use. If you are not a consumer you must obtain our prior written consent to purchase Items from the Sites and Stores. Nothing in these Terms excludes our liability for death or personal injury caused by negligence, for fraud or any other liability that cannot be excluded or limited by law.

These Terms and any document expressly referred to in them, our Privacy Policy, Cookies Policy and Terms of Use constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to their subject matter.

You acknowledge that in placing an order, purchasing from our Stores and/or entering into a contract with us, you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them, including without limitation our Privacy Policy, Cookies Policy or Terms of Use. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on these terms.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control.

We may transfer our rights and obligations under our contract with you to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

When you purchase Items from us, the contract formed is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These Terms are governed by English law. This means your use of the Sites and Stores and any contract for the purchase of Items through the Sites and Stores; and any dispute or claim arising out of or in connection with the same will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction to settle any disputes arising out of these Terms or your use of the Sites and Stores.

If you have any questions about our Terms or Sites and Stores, please contact our Customer Care Team at info@mashramaniuk.com or Mashramani HQ, 61 Oakwood Crescent, Greenford, Middlesex UB6 0RG.

Privacy policy

This policy sets out the basis on which personal information about you may be collected and used when you use (whether to just browse or to make a purchase) the following websites: www.mashramaniuk.com or www.mashramani.co.uk, interact with us on Mashramani UK Facebook, Instagram or Twitter (”Social Media”). You are accepting and consenting to the terms of this policy.

Mashramani Limited (company number) are the owners and operators of the Sites and the relevant accounts on Social Media and Mashramani Limited (Company number. 10033268) Our headquarters are at Mashramani HQ, 61 Oakwood Crescent, Greenford Middlesex UB6 0RG UK.

We are committed to maintaining your privacy. We are registered as a data controller for the purposes of the Data Protection Act 1998 (“DPA”).

We reserve the right to amend these Terms from time to time. The Terms were most recently updated on 14th November 2016.

Disclosure of your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

1. Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you- for example our carriers that deliver Items to you, our card and payment processing companies (including without limitation, Klarna) that process your payments for Items, suppliers of items and prizes for our promotions to you.

Market research and promotions management agencies to help improve the Sites and Social Media, and the services we offer to you.

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

Analytics and search engine providers that assist us in the improvement and optimisation of the Sites and the Social Media.

In all circumstances we work closely with these third parties to ensure your privacy is respected and protected.

We may also disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Mashramani Limited, or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms and Conditions of Sale and other agreements; or to protect the rights, property, or safety of Mashramani UK our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

The Sites and Social Media may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. This Privacy Policy only covers the Sites and our content on the Social Media, and does not cover any other website or application.

Cookies

The Sites and the technologies within our Stores use cookies to distinguish you from other users of the Sites and Stores. These cookies help us to provide you with a good experience when you browse the Sites and our Stores and, also allows us to improve the Sites and your shopping experience at our Stores. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Social media

By interacting with us on the Social Media (including without limitation joining page or following us on the Social Media, “liking”, “retweeting”, writing a comment in relation to a page on the Social Media) (“Interacting” or “Interaction” (as applicable)) you are consenting to our interaction with you on the Social Media and the processing of your information accessed on the Social Media. The information about you that may be collected when you Interact with us on the Social Media may include without limitation your name, your user profile, your age, your preferences, choices and viewpoints with regards to the topic or subject matter of the relevant Social Media page, your photos and other images and your videos.

Your Interaction with us on the Social Media may also involve you submitting a photo or video of you (“Your Image”). By Interacting with us on the Social Media you consent to us using Your Image for the purposes described when Your Image was requested or as described on the relevant Social Media page.

Please let us know if at any time you wish us to stop interacting with you on the Social Media or using any of your information on the Social Media by contacting us at the details set out below.

By Interacting with us (whether on the Sites, Social Media or otherwise) you consent and grant to Mashramani a perpetual, worldwide, royalty-free license to use Your Image and Contributions for the purposes of promoting, advertising and endorsing Mashramani and Mashramani’s goods and services, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, Social Media, on our Sites, in print and outdoor advertising materials. We may want to use Your Image and Contributions for additional purposes which will be detailed when we collect Your Image and/or in any promotional terms and conditions which will be featured on our Promotions Terms page.

Where we store your personal information

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. Such staff may be engaged in, among other things, the fulfilment of your Order, the processing of your payment details and the provision of support and associated services. Our suppliers and business partners may also transfer, store, use and otherwise process your information outside the EEA for the purpose of fulfilling their obligations to you and to provide you with information, goods and services. By using the Sites, Stores, Social Media and submitting your information during the purchase of Items or participation in competitions and other promotions, you agree to this transfer, storing or processing inside and outside the EEA as stated above. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

Your rights

You have the right to access information held about you. Your right of access can be exercised in accordance with the DPA. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

You also have the right to ask us not to process your personal data for marketing purposes.

To exercise your rights above please contact our Customer Care team at info@mashramaniuk.com or Customer Care, Mashramani UK, 61 Oakwood Crescent, Greenford, Middlesex UNITED KINGDOM UB6 0RG

If you think the information we hold about you is incorrect please contact us at the above address.

Children

The Sites are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are under 13 do not use the Sites or provide any information about yourself including without limitation your name, address, email address or any screen name or user name you may use. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe that we may have any information from or about a child under 13, please contact us at the address below.

Contact

Questions, comments and requests regarding this policy should be addressed to the Customer Care team at info@mashramaniuk.com or Customer Care, Mashramani Limited, 61 Oakwood Crescent Greenford Middlesex United Kingdom UB6 0RG

Shipping & Returns

Delivery is easy at Mashramani UK; we ship worldwide and deliver direct to your door! We despatch your parcels Monday to Friday. Any orders placed on Saturday & Sunday will be posted the following Monday.

Shipping Information for clothing only

UK Standard Delivery (2-3 working days): £3.99

Northern Ireland Delivery (3-5 working days): £4.99

Republic of Ireland Delivery (3-5 working days): £4.99

Europe Delivery (3-5 working days): From £7.99

USA Delivery (5-7 working days): £12.99

Worldwide Delivery (5-8 working days): £14.99

 

Currency

Our store is based in the United Kingdom, therefore all prices are listed in Great British Pounds (GBP).

Please be aware when placing an order from outside of the United Kingdom it will be converted to your local currency by your bank.

We recommend you get an estimate of the value of your order in your local currency before placing your order.

Refund

We aim to process refunds within 3 business days of receipt of items and we will email you confirmation.

You should allow 5-7 business days for this to reflect on your bank statement if you bank in the UK and 10-14 business days if you bank outside of the UK.

We will not accept any requests for returns made after the 14-day period.

Please note Mashramani UK Ltd is not responsible for any potential delay once it has arrived at the country of its destination.

Any orders made after 3pm on Friday will be dispatched on Monday.

If you qualify for free delivery unless stated your items will be sent on a standard tracked service.

Returns and Exchange

Please return your order to the address below using a tracked delivery service:

Mashramani UK Ltd

61 Oakwood Crescent

Greenford

Middlesex

United Kingdom

UB6 0RG

We do not accept returns on sale items.

We will not pay any costs incurred when returning your order back to us.

We will accept returns and exchanges of unwanted items within 14 days of receipt excluding sale items.

Exchanges must be of the same value of the ordered item, any excess funds will be processed as a credit note.

We can exchange for a different size or colour.

Items must be returned in the same condition as received.

Items must have all tags attached, be unworn and unwashed.